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| Pantalla azul: interpretación de un reporte DMP Hola espero me puedan auxiliar en la interpretación de la información que anexo: recientemente mi maquina se reinicia, recupre el sistema e instale kaspersky internet security (versión de evalaución), sin embargo continua reiniciandose, el reporte menciona que la probable causa es. Probably caused by : klif.sys ( klif+2d19 ) Pero no sé interpretarlo me podrían ayudar agradezco su ayuda Microsoft (R) Windows Debugger Version 6.9.0003.113 X86 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [C:\WINDOWS\Minidump\Mini100509-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: SRV*c:\websymbols*http://msdl.microsoft.com/download/symbols Executable search path is: Windows Vista Kernel Version 6000 MP (2 procs) Free x86 compatible Product: WinNt, suite: TerminalServer SingleUserTS Personal Built by: 6000.16830.x86fre.vista_gdr.090302-1506 Kernel base = 0x81c00000 PsLoadedModuleList = 0x81d11e10 Debug session time: Mon Oct 5 08:31:06.829 2009 (GMT-7) System Uptime: 0 days 0:04:47.517 Loading Kernel Symbols .................................................. .................................................. ............................... Loading User Symbols Loading unloaded module list .... ************************************************** ***************************** * * * Bugcheck Analysis * * * ************************************************** ***************************** Use !analyze -v to get detailed debugging information. BugCheck 1000008E, {c0000005, 0, a297ba80, 0} Unable to load image \SystemRoot\system32\DRIVERS\klif.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for klif.sys *** ERROR: Module load completed but symbols could not be loaded for klif.sys Probably caused by : klif.sys ( klif+2d19 ) Followup: MachineOwner --------- 0: kd> !analyze -v ************************************************** ***************************** * * * Bugcheck Analysis * * * ************************************************** ***************************** KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e) This is a very common bugcheck. Usually the exception address pinpoints the driver/function that caused the problem. Always note this address as well as the link date of the driver/image that contains this address. Some common problems are exception code 0x80000003. This means a hard coded breakpoint or assertion was hit, but this system was booted /NODEBUG. This is not supposed to happen as developers should never have hardcoded breakpoints in retail code, but ... If this happens, make sure a debugger gets connected, and the system is booted /DEBUG. This will let us see why this breakpoint is happening. Arguments: Arg1: c0000005, The exception code that was not handled Arg2: 00000000, The address that the exception occurred at Arg3: a297ba80, Trap Frame Arg4: 00000000 Debugging Details: ------------------ EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - La instrucci n en 0x%08lx hace referencia a la memoria en 0x%08lx. La memoria no se pudo %s. FAULTING_IP: +0 00000000 ?? ??? TRAP_FRAME: a297ba80 -- (.trap 0xffffffffa297ba80) ErrCode = 00000010 eax=b3ff6008 ebx=b3ff6008 ecx=aa7d44cc edx=aa7d450c esi=a297bb7c edi=b3fec4c8 eip=00000000 esp=a297baf4 ebp=a297bafc iopl=0 nv up ei pl nz na pe nc cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010206 00000000 ?? ??? Resetting default scope CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT BUGCHECK_STR: 0x8E PROCESS_NAME: avp.exe CURRENT_IRQL: 0 LAST_CONTROL_TRANSFER: from 00000000 to 00000000 SYMBOL_ON_RAW_STACK: 1 STACK_ADDR_RAW_STACK_SYMBOL: ffffffffa297bb04 STACK_COMMAND: dds A297BB04-0x20 ; kb STACK_TEXT: a297bae4 00000010 a297bae8 00000000 a297baec 00000008 a297baf0 00010206 a297baf4 00000012 a297baf8 00dcb5e9 a297bafc a297bb5c a297bb00 89dc3d19 klif+0x2d19 a297bb04 85772878 a297bb08 a297bb7c a297bb0c 8405ac18 a297bb10 ae206540 a297bb14 b3fec4c8 a297bb18 00400120 a297bb1c 85772a60 a297bb20 85772930 a297bb24 8405abb8 a297bb28 a297bbd0 a297bb2c 00000000 a297bb30 aa7da840 a297bb34 00000006 a297bb38 00000001 a297bb3c 15dc938e a297bb40 00000000 a297bb44 00000000 a297bb48 00000001 a297bb4c b3fec4c8 a297bb50 85772878 a297bb54 ae206540 a297bb58 00000196 a297bb5c a297bbb8 a297bb60 80761843 fltmgr!FltpPerformPreCallbacks+0x2e5 FOLLOWUP_IP: klif+2d19 89dc3d19 ?? ??? SYMBOL_NAME: klif+2d19 FOLLOWUP_NAME: MachineOwner MODULE_NAME: klif IMAGE_NAME: klif.sys DEBUG_FLR_IMAGE_TIMESTAMP: 4981a5cb FAILURE_BUCKET_ID: 0x8E_klif+2d19 BUCKET_ID: 0x8E_klif+2d19 Followup: MachineOwner --------- 0: kd> lmvm klif start end module name 89dc1000 89e00000 klif T (no symbols) Loaded symbol image file: klif.sys Image path: \SystemRoot\system32\DRIVERS\klif.sys Image name: klif.sys Timestamp: Thu Jan 29 04:49:15 2009 (4981A5CB) CheckSum: 0003C405 ImageSize: 0003F000 Translations: 0000.04b0 0000.04e0 0409.04b0 0409.04e0 |
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