acabo de seguir todos los pasos indicados previamente y este es el log que obtuve despues de todo.
hasta el momento todo esta funcionando bn voy a esperar para darme cuenta si realmente se soluciono el problema.
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 08:13:00 p.m., on 07/05/2008
Platform: Windows Vista (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.16386)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Grisoft\AVG7\avgcc.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Windows\vsnp2std.exe
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Ares\Ares.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Windows\system32\taskeng.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Program Files\Winamp\winamp.exe
C:\Windows\Explorer.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: MobilityService - Unknown owner - C:\Acer\Mobility Center\MobilityService.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe
O23 - Service: Motor de Spy Sweeper de Webroot (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
O23 - Service: ePower Service (WMIService) - acer - C:\Acer\Empowering Technology\ePower\ePowerSvc.exe

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