Ver Mensaje Individual
  post #5 (permalink)  
Antiguo 26/11/06, 02:29:35
kito14 kito14 está offline
Usuario
 
Registrado: nov 2006
Ubicación: chile
Mensajes: 40
Re: no puedo desinstalar el norton

Cita:
Originalmente publicado por Hardrive Ver Mensaje
Hola

Entra en Modo Seguro y borra estos archivos:
C:\Documents and Settings\carlos\Configuración local\Temp\3fc9c6d9.exe
C:\Documents and Settings\carlos\Configuración local\Temp\3f8061da.exe
C:\Documents and Settings\carlos\Datos de programa\axis tool\kuyxgxll.exe
C:\Documents and Settings\carlos\Configuración local\Temp\3fc0e499.exe
C:\Documents and Settings\carlos\Datos de programa\axis tool\PINGOKAYBYTELOG.exe
C:\Documents and Settings\carlos\Datos de programa\axis tool\soap extra meta.exe
C:\Documents and Settings\carlos\Datos de programa\axis tool\mpocyanv.exe

Luego, reinicia Windows normalmente, y realizas un escaneo con Kaspersky Online otra vez, y nso pegas el nuevo reporte para asegurarnos de que tu PC este limpia.

Ah, antes de que me olvide, hay una herramienta para desinstalar el Norton en caso de que la instalacion falle:
Norton Removal Tool 2007

Esperamos resultados

Salu2




hola aca va el reporte de kaspersky

KASPERSKY ONLINE SCANNER REPORT
Sunday, November 26, 2006 3:59:41 AM
Operating System: Microsoft Windows XP Professional, (Build 2600)
Kaspersky Online Scanner version: 5.0.84.0
Kaspersky Anti-Virus database last update: 26/11/2006
Kaspersky Anti-Virus database records: 231713

Scan Settings
Scan using the following antivirus database standard
Scan Archives true
Scan Mail Bases true

Scan Target My Computer
A:\
C:\
D:\

Scan Statistics
Total number of scanned objects 47525
Number of viruses found 0
Number of infected objects 0 / 0
Number of suspicious objects 0
Duration of the scan process 00:40:30

Infected Object Name Virus Name Last Action
C:\Documents and Settings\carlos\Configuración local\Archivos temporales de Internet\Content.IE5\index.dat Object is locked skipped

C:\Documents and Settings\carlos\Configuración local\Datos de programa\Microsoft\Windows\UsrClass.dat Object is locked skipped

C:\Documents and Settings\carlos\Configuración local\Datos de programa\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped

C:\Documents and Settings\carlos\Configuración local\Historial\History.IE5\MSHist0120061125200611 26\index.dat Object is locked skipped

C:\Documents and Settings\carlos\Configuración local\Historial\History.IE5\index.dat Object is locked skipped

C:\Documents and Settings\carlos\Cookies\index.dat Object is locked skipped

C:\Documents and Settings\carlos\ntuser.dat Object is locked skipped

C:\Documents and Settings\carlos\NTUSER.DAT.LOG Object is locked skipped

C:\Documents and Settings\LocalService\Configuración local\Archivos temporales de Internet\Content.IE5\index.dat Object is locked skipped

C:\Documents and Settings\LocalService\Configuración local\Datos de programa\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped

C:\Documents and Settings\LocalService\Configuración local\Datos de programa\Microsoft\Windows\UsrClass.dat Object is locked skipped

C:\Documents and Settings\LocalService\Configuración local\Historial\History.IE5\index.dat Object is locked skipped

C:\Documents and Settings\LocalService\Cookies\index.dat Object is locked skipped

C:\Documents and Settings\LocalService\ntuser.dat.LOG Object is locked skipped

C:\Documents and Settings\LocalService\ntuser.dat Object is locked skipped

C:\Documents and Settings\NetworkService\Configuración local\Datos de programa\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped

C:\Documents and Settings\NetworkService\Configuración local\Datos de programa\Microsoft\Windows\UsrClass.dat Object is locked skipped

C:\Documents and Settings\NetworkService\ntuser.dat.LOG Object is locked skipped

C:\Documents and Settings\NetworkService\ntuser.dat Object is locked skipped

C:\WINDOWS\Debug\oakley.log Object is locked skipped

C:\WINDOWS\Debug\PASSWD.LOG Object is locked skipped

C:\WINDOWS\SchedLgU.Txt Object is locked skipped

C:\WINDOWS\Sti_Trace.log Object is locked skipped

C:\WINDOWS\system32\config\AppEvent.Evt Object is locked skipped

C:\WINDOWS\system32\config\default.LOG Object is locked skipped

C:\WINDOWS\system32\config\SAM.LOG Object is locked skipped

C:\WINDOWS\system32\config\SecEvent.Evt Object is locked skipped

C:\WINDOWS\system32\config\SECURITY.LOG Object is locked skipped

C:\WINDOWS\system32\config\software.LOG Object is locked skipped

C:\WINDOWS\system32\config\SysEvent.Evt Object is locked skipped

C:\WINDOWS\system32\config\system.LOG Object is locked skipped

C:\WINDOWS\system32\config\default Object is locked skipped

C:\WINDOWS\system32\config\SECURITY Object is locked skipped

C:\WINDOWS\system32\config\software Object is locked skipped

C:\WINDOWS\system32\config\system Object is locked skipped

C:\WINDOWS\system32\config\SAM Object is locked skipped

C:\WINDOWS\system32\h323log.txt Object is locked skipped

C:\WINDOWS\system32\wbem\Repository\FS\INDEX.BTR Object is locked skipped

C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.DAT A Object is locked skipped

C:\WINDOWS\wiadebug.log Object is locked skipped

C:\WINDOWS\wiaservc.log Object is locked skipped

C:\WINDOWS\WindowsUpdate.log Object is locked skipped

C:\WINDOWS\SoftwareDistribution\ReportingEvents.lo g Object is locked skipped

Scan process completed.

ahhh todavia no puedo desintalar el norton...
ademas instale el norton removal tool 2007 y me sale esto
No se pudo iniciar la aplicación porque su configuración es incorrecta.
Reinstalar la aplicación puede solucionar el problema.
si puedes ayudarme por favor te lo agradeceria mucho